Terms of Service

Last updated October 28, 2026

These terms explain how Icaro Paiva Guitar Academy works and what you and we can expect from each other. By creating an account or buying lessons, you agree to them. We've tried to keep them short and in plain language.

Who we are

Icaro Paiva Guitar Academy is run by Halen Jolley, based in the State of Texas, USA. You can reach us at halendfj@gmail.com. Lessons are taught by the teachers listed on the site, each of whom has their own page, prices and hours.

Your account

Please give your real name and an email address you check. We use it for bookings, reminders and receipts.
Tell us the country you really live in. We use it to apply the consumer rules of your country to your purchases (for example, the extra cancellation rights in the EU, UK and Brazil), and you confirm it's true when you choose it.
Keep your password to yourself. You're responsible for what happens under your account.
If you're under 16, a parent or guardian must create the account and agree to these terms for you.
You can delete your account at any time from your Account page.

Lesson packs and credits

A lesson pack gives you lesson credits with the teacher you bought it from. One credit books one lesson with that teacher.
Credits don't expire while your account is open, and they can't be moved to a different teacher unless we agree to it.
Prices are shown before you pay, in EUR, and include any discount code you use.

Booking, moving and cancelling lessons

You can book any open time your teacher offers. You'll get a confirmation email with a calendar invite.
Cancel at least 24 hours before the lesson and your credit comes straight back. Later cancellations, or not turning up, use the credit.
You can ask to move a lesson from My lessons. Your teacher will confirm a new time or keep the original one.
If your teacher cancels, your credit is always returned.
Lessons happen in the lesson room on this site. You need a reasonably recent browser, a camera, a microphone and a stable internet connection. If a lesson can't go ahead because of a problem on our side or your teacher's, we'll return the credit.

Video courses

When you buy a course you can watch it as often as you like for as long as your account is open. Courses are for your own personal learning: please don't download, copy, share or re-sell them.

Payments

Payments are handled securely by Stripe, and prices are shown in EUR before you pay. We never see or store your full card number.

All sales are final. Lesson packs and video courses are not refundable, except where the law gives you a right to cancel (see Customers in the EU and UK and Customers in Brazil below). Your lesson credits never expire, so you can use them whenever suits you.
Before you pay, we ask you to confirm that you want to start straight away and understand what that means for cancelling. We save that confirmation with your order and repeat it in your receipt.
Video courses can be watched as soon as you buy them, so we keep a record of which videos each account has opened.
If something isn't right, for example you were charged by mistake, or your teacher stops teaching with us, email halendfj@gmail.com with the email address on your account. We'll look at every request individually and make it right where we can.
Nothing in these terms takes away any rights you have under the consumer protection laws that apply to you.

Customers in the EU and UK

If you live in the European Union or the United Kingdom, the law gives you the right to cancel a purchase within 14 days of buying it, without giving a reason, with these limits:

Video courses: because you asked for access straight away and confirmed at checkout that you lose the right to cancel once you start watching, the right ends as soon as you open a paid video. If you cancel within 14 days without having opened one, you get a full refund.
Lesson packs: because you asked to start straight away, if you cancel within 14 days you get back the price of the lessons you haven't had yet. Lessons already given are paid for. Once you've had every lesson in the pack, the right to cancel ends.

To cancel, send a clear statement to halendfj@gmail.com within the 14 days, for example: "I hereby cancel my purchase of [item], bought on [date]. Name: [your name]. Email on my account: [email]." It's enough to send it before the 14 days run out. We'll refund what you're owed within 14 days of receiving it, to the card you paid with, and remove the cancelled lessons or course from your account.

Customers in Brazil

If you live in Brazil, the Consumer Defense Code (CDC, article 49) gives you the right to cancel any purchase within 7 days of buying it, for a full refund, without giving a reason. This applies to lesson packs and video courses.

To cancel, email halendfj@gmail.com within the 7 days with the email address on your account and what you'd like to cancel. We'll confirm we've received it straight away and refund you in full to the card you paid with. If your bank needs it, we'll also ask the card company to cancel the charge.
Video courses may open gradually for buyers in Brazil: the first third of the videos are available right after you buy, and the rest unlock as soon as your 7 days are over. Each course page and your receipt say when.
After the 7 days, the rest of these terms apply, including that all sales are final.

Messages, files and reviews

Be kind and respectful to teachers and other students. We may close accounts that harass or abuse anyone.
Only share files you have the right to share.
Reviews should be honest and based on your own lessons. We may hide reviews that are abusive, off-topic or include personal information.
Lesson calls aren't recorded by us. Please don't record a lesson without the other person's permission.

Our responsibility

We work hard to keep the site running and our teachers great, but we can't promise the site will always be available or free of faults. We aren't responsible for losses we couldn't reasonably have foreseen, or for problems caused by things outside our control (like your internet connection). Where the law allows, our total responsibility to you is limited to the amount you paid us in the 12 months before the problem. Nothing here limits responsibility that can't legally be limited.

Changes

We may update these terms as the site grows. If a change matters, we'll tell you by email or on the site before it takes effect. Purchases you've already made keep the terms they were bought under.

The law that applies

These terms are governed by the laws of the State of Texas, USA, and the federal laws of the United States that apply. If you're a consumer, you keep any protections that the law where you live gives you and that can't be signed away.